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Brand communities are the future

Updated: Oct 9, 2023



Understanding Brand Communities: Building Strong Connections


A brand community is more than just a group of customers buying a product; it's a dedicated collective, an ecosystem of individuals who are deeply invested in a brand's identity and values. While the concept of brand communities may be relatively new to some, many renowned brands have been harnessing the power of community building for years. Let's explore what brand communities are and dive into eight examples that demonstrate the remarkable impact they can have.


1. Gymshark: Empowering Fitness Enthusiasts


Gymshark, a rapidly growing fitness apparel brand, owes much of its success to the robust community it has fostered around its brand. The Gymshark Central blog serves as a central hub where both new and returning customers can immerse themselves in the brand's community without breaking a sweat.


Their blog is a treasure trove of health and fitness-related content, featuring articles brimming with tips, tutorials, and exercises. This wealth of information has solidified Gymshark as the go-to source for health and fitness knowledge, making it an easy choice for customers looking to enhance their connection with the fitness community.

Gymshark's marketing strategy emphasizes value-add through a team of athletes and influencers. With a staggering 6 million Instagram followers, each Gymshark athlete and influencer is carefully selected to represent the brand within their own communities. This approach allows for personalized engagement with their dedicated followers, acting as an extension of the Gymshark brand.


These social interactions, combined with strong purchase intent, offer Gymshark customers numerous opportunities to stay connected with the brand over time. Customers are also encouraged to share their Gymshark experiences with their own communities, further expanding the brand's reach.


One remarkable example of Gymshark's community engagement is evident in their pop-up shops across the UK, eventually culminating in the opening of their first retail store in London. These events feature special sales, live classes, demonstrations, and appearances by Gymshark athletes. They have become highly anticipated gatherings, with community members waiting for hours in anticipation of exclusive gear and the chance to connect with fellow Gymshark enthusiasts.


By nurturing a community both online and offline, Gymshark exemplifies the art of creating a brand experience that customers eagerly embrace.


2. Apple: The Cult of Innovation


Apple, a pioneer in technology, has cultivated a brand community that's nothing short of a cult following. Apple users aren't just customers; they're ardent advocates of the brand's design philosophy and technological innovation.


The Apple community thrives on user-generated content, with enthusiasts creating blogs, forums, and YouTube channels dedicated to Apple products. These platforms facilitate discussions, troubleshooting, and creative exploration of Apple's ecosystem.


The brand's product launches are more than mere events; they're global phenomena. People line up outside Apple stores days in advance, sharing their excitement and forging connections with fellow Apple aficionados.

Apple's commitment to simplicity and user-centric design has earned the loyalty of its community, who eagerly anticipate each new product release. The brand has successfully transformed its customers into brand ambassadors, a testament to the power of community building.


3. Harley-Davidson: The Brotherhood of the Road


Harley-Davidson has established one of the most iconic brand communities in the world—known as the "Harley Owners Group" or H.O.G. This motorcycle manufacturer doesn't just sell bikes; it sells a lifestyle and a sense of belonging.


H.O.G. members participate in organized rides, rallies, and events, creating a strong sense of camaraderie among riders. The community fosters deep connections, with members often referring to each other as "brothers" and "sisters of the road."


Harley-Davidson dealerships serve as community hubs, hosting events and offering a space for riders to connect. The brand's dedication to fostering this sense of belonging has led to unparalleled customer loyalty and an enduring brand legacy.


4. GoPro: Capturing Adventures Together


GoPro, known for its action cameras, has created a brand community centered around adventure and storytelling. GoPro users, known as "GoPro Family" members, share their breathtaking footage and experiences on social media. The brand actively engages with its community, showcasing user-generated content on its website and social channels. GoPro also hosts annual awards, celebrating the best user-submitted videos and photos.


GoPro's cameras have become synonymous with adventure, and the brand's community embodies the spirit of exploration and creativity. The shared passion for capturing epic moments has transformed GoPro users into brand advocates.


5. LEGO: Building Imagination Brick by Brick


LEGO has a global community of passionate builders of all ages. LEGO enthusiasts gather at conventions, clubs, and online forums to share their creations and exchange ideas.

The LEGO Ideas platform invites fans to submit their own designs for potential production. Community members can vote for their favorite designs, allowing the most popular creations to become official LEGO sets. This co-creation approach empowers the community and fosters a sense of ownership.


LEGO's commitment to creativity and imagination has made it a beloved brand for generations. Its community embodies the essence of play and storytelling, with fans becoming lifelong ambassadors.


6. Sephora: Empowering Beauty Enthusiasts

Sephora, a cosmetics retailer, has cultivated a passionate beauty community. Sephora's Beauty Insider program rewards customers for their loyalty and engagement.

Beauty Insiders receive exclusive offers, early access to products, and personalized recommendations based on their preferences. The community extends to Sephora's online Beauty Insider Community, where members discuss beauty tips, product reviews, and trends.

Sephora encourages customers to express their individuality and creativity through makeup, creating a community that celebrates diverse beauty.

7. Starbucks: A Coffeehouse Community

Starbucks has transformed the coffee shop into a communal space where customers gather, work, and socialize. Starbucks locations offer free Wi-Fi, creating an inviting environment for people to connect. The Starbucks Rewards program incentivizes customer loyalty with free drinks, discounts, and personalized offers. Members of the community enjoy the sense of belonging and the rewards of their coffeehouse visits.


Starbucks has also prioritized sustainability and ethical sourcing, aligning with the values of its socially conscious community.


The Power of Brand Communities


Brand communities are not just about selling products; they're about creating connections, fostering loyalty, and sharing experiences. Whether it's in the fitness, technology, motorcycle, adventure, building, travel, beauty, or coffee industry, these communities exemplify the remarkable impact of building strong connections between a brand and its customers. If your management thinks it's not important for the brand, chances are they are out of touch with the youth. Young people want to connect, whether it's the brands they like, or the YouTubers they follow. Engagement is everything!


If you would like to find out how IC Customer Experience Platform can help you please feel free to contact us.

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