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고객 경험 플랫폼을 사용하는 행복한 고객

Comprehensive Customer Insights: Surveys, Discussions, and Reporting Solutions for Enhanced Experiences

What is a Customer Experience Platform?

CX is more than a buzzword. A Customer Experience Platform is a comprehensive market research software solution that empowers companies to build and maintain customer communities, facilitating targeted communication and personalized engagement. With IC, you can effortlessly segment customers, and send out emails or texts to specific target groups, ensuring your messages resonate with the right audience. Our platform also allows you to distribute surveys, initiate discussions, and organize live focus groups via email and text, making participation seamless for your customers. By simplifying the feedback process, IC enhances customer engagement and provides valuable insights to help you better understand and serve your customers.

웹사이트 경험 관리

우리는 귀하의 웹사이트 데이터 뒤에 있는 "이유"를 이해하도록 돕습니다. 웹사이트 차단 설문조사는 사람들이 귀하의 사이트를 떠난 이유를 이해하는 데 도움이 됩니다. 

데스크톱 및 모바일용 웹사이트 피드백 설문조사 옵션 이미지

What is a Website Feedback Tool and how does it work? What is it? A website feedback tool is a software application that allows website visitors to provide their thoughts, opinions, and experiences directly on the site. This tool typically includes features like feedback buttons, surveys, comment boxes, and rating systems. It enables users to report issues, suggest improvements, and share positive or negative feedback easily. By capturing real-time insights from visitors, businesses can better understand user behavior, identify areas for improvement, and enhance overall user satisfaction and engagement. This direct line of communication helps organizations make data-driven decisions to optimize their websites and improve the customer experience. Why is it important? Customers rarely take the time to find the "Contact Us" button when they encounter a problem; instead, they often leave the site without providing feedback. While Google Analytics can show you when users leave, it doesn't explain why. Our platform addresses this by making it easy for individuals to leave feedback by clicking on the "Feedback" button and filling out a survey, letting you know about the good, the bad, and the ugly aspects of your site. By simplifying the feedback process, we help you gain valuable insights into customer experiences, allowing you to make informed improvements and enhance overall satisfaction.

소프트웨어 내의 고객 데이터 이미지

고객 데이터

고객 데이터 보안이 그 어느 때보다 중요해졌습니다. 고객 데이터를 안전하게 저장하세요. 데이터는 저장 및 전송 중에 암호화됩니다. 

How does it work? In North America and Europe, customer data storage requirements focus on privacy, security, and transparency. Key regulations include: North America: California Consumer Privacy Act (CCPA): Grants California residents rights to know, access, and delete their personal data. Requires businesses to disclose data collection practices and allow users to opt-out of data sales. Health Insurance Portability and Accountability Act (HIPAA): Applies to healthcare data, mandating stringent security measures for storing and handling personal health information. Requires secure data storage, access controls, and regular audits. Federal Trade Commission (FTC) Act: Enforces data protection practices to prevent unfair or deceptive practices in data storage and handling. Requires businesses to implement reasonable security measures. Europe: General Data Protection Regulation (GDPR): Requires explicit consent for data collection, transparent data handling policies, and secure data storage. Grants individuals rights to access, rectify, erase, and restrict the processing of their personal data. Mandates data breach notifications, data protection impact assessments, and the appointment of data protection officers. Common Requirements: Consent and Transparency: Businesses must obtain explicit consent for data collection and clearly communicate their data practices. Data Subject Rights: Individuals have the right to access, correct, and delete their data, and to opt-out of data processing. Data Security: Strong encryption, access controls, and regular security audits are required to protect personal data. Data Breach Notification: Prompt notification to authorities and affected individuals in case of data breaches. Access Controls: Implementing role-based access controls to ensure only authorized personnel can access sensitive data. Compliance with these regulations involves robust data management practices to protect customer information and maintain transparency and trust. How Does IC Customer Experience Platform Meet Those Requirements? In North America and Europe, customer data storage requirements focus on privacy, security, and transparency. Key regulations include: North America: California Consumer Privacy Act (CCPA): Grants California residents rights to know, access, and delete their personal data. Requires businesses to disclose data collection practices and allow users to opt-out of data sales. Health Insurance Portability and Accountability Act (HIPAA): Applies to healthcare data, mandating stringent security measures for storing and handling personal health information. Requires secure data storage, access controls, and regular audits. Federal Trade Commission (FTC) Act: Enforces data protection practices to prevent unfair or deceptive practices in data storage and handling. Requires businesses to implement reasonable security measures. Europe: General Data Protection Regulation (GDPR): Requires explicit consent for data collection, transparent data handling policies, and secure data storage. Grants individuals rights to access, rectify, erase, and restrict the processing of their personal data. Mandates data breach notifications, data protection impact assessments, and the appointment of data protection officers. Common Requirements: Consent and Transparency: Businesses must obtain explicit consent for data collection and clearly communicate their data practices. Data Subject Rights: Individuals have the right to access, correct, and delete their data, and to opt-out of data processing. Data Security: Strong encryption, access controls, and regular security audits are required to protect personal data. Data Breach Notification: Prompt notification to authorities and affected individuals in case of data breaches. Access Controls: Implementing role-based access controls to ensure only authorized personnel can access sensitive data. Compliance with these regulations involves robust data management practices to protect customer information and maintain transparency and trust. How Does IC Platform Meet These Requirements? The meets data storage requirements by prioritizing customer consent and data transparency. Customers opt in to share their data, ensuring compliance with privacy regulations like GDPR and CCPA. They can view the data collected on them at any time and opt out of data sharing whenever they choose. Within the company, the platform allows you to set access controls for the collected data, ensuring only authorized personnel can access sensitive information. This robust approach to data management enhances customer trust and ensures regulatory compliance.

연결 및 참여

고객과 직접 연결을 만드세요. 피드백을 공유할 수 있는 브랜드 커뮤니티에 고객을 초대하세요. 

How Do You Connect? The IC Customer Experience Platform enables you to segment your customers according to demographic factors, allowing for targeted communication and personalized engagement. You can easily send out emails or texts to specific target groups, ensuring your messages reach the right audience. Additionally, the platform allows you to distribute surveys and initiate discussions via email and text, making it simple for customers to participate by clicking on a link. This streamlined approach enhances customer engagement and facilitates effective research activities, providing valuable insights to help you better understand and serve your customers.

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