top of page

About Us - IC Customer Experience Platform


About Us

Welcome to IC Customer Experience Platform, a leader in providing comprehensive customer experience management solutions. Our journey began in 2001 with the establishment of Insightrix Research, a full-service market research company dedicated to delivering insightful and data-driven market research services.

Our Evolution

Recognizing the need for a robust customer experience management software, we launched IC Customer Experience Platform to enhance our research capabilities and provide unparalleled services to our clients. With a strong foundation in market research, we developed a powerful and intuitive platform designed to meet the diverse needs of businesses worldwide.

Global Presence

Headquartered in Canada, IC Customer Experience Platform extends its reach with offices in the Asia Pacific region. We proudly serve a diverse clientele across North America, Europe, the U.K., and Singapore. Our global footprint allows us to deliver exceptional customer experience management solutions to businesses around the world.

We are committed to providing exceptional customer service. From Monday to Friday, one of our offices is always open to offer around-the-clock support. No matter where you are in the world, our dedicated team is ready to assist you with any questions or concerns you may have, ensuring you receive the help you need when you need it.

Our Offerings

At IC Customer Experience Platform, we offer a suite of tools and features that include:

  • Create advanced customized surveys to gather feedback from your customers.

  • Engage with your audience through interactive discussions.

  • Collect and manage detailed customer profiles.

  • Incentivize participation with a point-based rewards system.

  • Segment your audience for targeted research activities.

  • Utilize AI for survey automation, discussions and data reporting.

Why Choose Us?

Our platform stands out for its user-friendly interface, advanced features, and reliable performance. We are committed to helping businesses understand their customers better, improve their services, and enhance their overall customer experience.

Contact Us

We invite you to explore our products and services to see how we can help your business thrive. For more information, please feel free to contact us. Our team is here to assist you in making the most of our customer experience management solutions.

bottom of page