Brand Health Surveys Are Important and Here’s Why!
Think of brand health surveys as check-ups for your brand. They're crucial because they reveal what people really think about your brand,...
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CUSTOMER EXPERIENCE PLATFORM
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From Customers, To Employees We Provide An Experience Management Solution That Everyone Loves
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Customer Experience Matters
- Nov 21
- 2 min
Combining Website Feedback with Google Analytics
Google Analytics is a powerful tool for tracking and analyzing website traffic, one thing it lacks is the capability to provide insights...
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Customer Experience Matters
- Nov 16
- 2 min
The Easiest Way to Understand Customer Preference
Understanding user preferences is crucial for providing a positive user experience and tailoring products or services to meet the needs...
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Customer Experience Matters
- Nov 13
- 2 min
Is Google Analytics A Market Research Tool?
Google Analytics can and should be used as a market research tool. It can be helpful in understanding quantitative data.
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Customer Experience Matters
- Nov 7
- 1 min
Amazon's CX Strategy is Amazing
Refined strategies are often the best strategies. In this video we look at how Amazon's customer experience strategy is simple and has...
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Customer Experience Matters
- Oct 27
- 2 min
What is Good Customer Data?
Good customer data is accurate, relevant, and up-to-date information that provides valuable insights into customer behavior, preferences,...
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Customer Experience Matters
- Oct 25
- 3 min
What Does Customer Data Include and Why Is It Important?
Understanding customer data and leveraging it effectively has become the cornerstone of modern business strategies. In an era where data...
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Customer Experience Matters
- Oct 4
- 2 min
Who Owns CX in a Company?
Customer Experience software is relatively a new phenomenon. While most companies say they are "Customer Centric" many do not have a...
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Customer Experience Matters
- Oct 4
- 3 min
What is Customer Experience in Saas?
Many people have asked me what CX or Customer Experience in SaaS is? In this article we will look at how CX and CX software in particular...
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Customer Experience Matters
- Oct 3
- 2 min
What's The Difference Between Customer Experience Software and CRM's?
Right now CX Software is a hot buzzword, and so like any company wanting to jump on the bandwagon, we have companies who are trying to...
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Customer Experience Matters
- Sep 28
- 4 min
The Definitive Guide to Net Promoter Score (NPS)
Net Promoter Score (NPS) is a crucial metric in the realm of customer experience, often regarded as the gold standard. In this...
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Customer Experience Matters
- Sep 19
- 4 min
Brand communities are the future
Understanding Brand Communities: Building Strong Connections A brand community is more than just a group of customers buying a product;...
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Customer Experience Matters
- Sep 14
- 2 min
Customer Feedback Communities and Tracking NPS Scores
In today's fast-paced business landscape, staying attuned to customer sentiment is more crucial than ever. Net Promoter Score (NPS) is...
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Customer Experience Matters
- Sep 12
- 1 min
Brand Perception Surveys: What They Are and Why They Matter
A brand perception survey is like asking folks what they think and feel about a brand. It helps uncover what pops into their head when...
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Customer Experience Matters
- Sep 5
- 4 min
Market Segmentation: What It Is, Why It Helps And How To Use It For Your Advantage
Market segmentation is a critical strategy for businesses to efficiently target specific consumer groups. It involves dividing your...
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Customer Experience Matters
- Sep 1
- 4 min
Your Guide to Creating and MaintainingThe Perfect Brand
The best brands in the world have achieved such strong brand names that people not only buy their products but also identify with the brand.
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Customer Experience Matters
- Aug 22
- 1 min
How to exceed customer expectations?
"The first step in exceeding your customer's expectations is to know those expectations." - Roy H. Williams Big companies engaging with...
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Customer Experience Matters
- Aug 16
- 1 min
Does your company listen to it’s customers?
No one likes someone who dominates the conversation. This is the same in business, are you letting your customers talk? If so, how do...
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Customer Experience Matters
- Aug 14
- 2 min
The Power of Connection: The Benefits of Engaging in Market Research Online Communities
Market research online communities are one of the most powerful ways for companies to a) connect with their customers b) understand the...
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Customer Experience Matters
- Aug 9
- 4 min
49 Uplifting Leadership Quotes To Engage and Empower Your Employees
The great thing about our company is we believe in our Employee Engagement software because we use it on a regular basis with both our...
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