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Does your company listen to it’s customers?

Updated: Oct 2, 2023

No one likes someone who dominates the conversation. This is the same in business, are you letting your customers talk? If so, how do they communicate with you? We believe that customer feedback communities, and website feedback surveys are essential tools for communication.

"To listen well, is as powerful a means of influence as to talk well." - John Marshall

You ever have that friend who just talks and talks. Then when they ask you how things are going they really aren’t actually listening. They are simply taking a break, and waiting to jump back into the endless depths of their boring life.

Companies are guilty of the same thing. They talk, produce and even turn off the comments on social channels because they aren’t really interested in listening to their customers. Listening requires humility and will crush egos which many heads of departments can’t handle.

The future successful companies will know what their customers think of their colleagues and what the customers think of the company and their products. Our software will help you get to the future.

If you would like to find out how IC Customer Experience Platform can help you please feel free to contact us.

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