In a recent interview, Jeff Bezos discusses how customers had been complaining about wait times on support. The metrics presented in the meeting showed the average wait time being 1 minute or less. Bezos, in the midst of executive discussions, casually pulls out his phone, calls customer service and puts it on speaker. Everyone waited in silence, and the answer time was over 10 minutes.
This impromptu call wasn't just a CEO's quirky moment; it showcased Bezos's commitment to understanding every nook and cranny of Amazon, including the customer experience. It's a reminder that no matter how big your company is, you need to stay connected to your customers. IC Customer Experience Platform allows you to stay connected to your customers.
If you would like to find out how IC Customer Experience Platform can help you please feel free to contact us.
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