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Market Segmentation: What It Is, Why It Helps And How To Use It For Your Advantage

Updated: Sep 29, 2023



Market segmentation is a critical strategy for businesses to efficiently target specific consumer groups. It involves dividing your target market into approachable groups based on demographics, needs, priorities, interests, and other criteria. This practice empowers businesses in product development, sales, and marketing strategies, enhancing their growth potential.


The advantages of market segmentation are substantial. Executives have recognized that segmentation is vital for increasing profits, with organizations employing effective segmentation strategies enjoying 10% higher profits over a 5-year period. Key benefits include:

  1. Stronger Marketing Messages: Segmentation enables tailored, relatable messaging to specific customer groups, addressing their unique characteristics and needs.

  2. Targeted Digital Advertising: Understanding audience characteristics allows precise online marketing efforts, optimizing ad campaigns based on demographics, locations, buying habits, and interests.

  3. Effective Marketing Strategies: Knowledge of your target audience informs better strategy development, ensuring a higher likelihood of customer response.

  4. Better Response Rates and Lower Costs: Customized marketing communications and advanced digital targeting lead to improved response rates and reduced acquisition costs.

  5. Attracting the Right Customers: Specific messaging attracts desired customers who resonate with your brand.

  6. Increased Brand Loyalty: When customers feel understood and well-served, they are more likely to remain loyal to your brand.

  7. Differentiation from Competition: Personalized messaging sets your brand apart in the market.

  8. Identifying Niche Markets: Segmentation uncovers underserved or new market opportunities, fostering brand growth.

  9. Staying on Message: Segmentation maintains marketing focus and prevents diversion into less effective areas.

  10. Driving Growth: Encouraging repeat purchases or upselling to customers contributes to growth.

  11. Enhanced Profits: Adjusting prices according to customer disposable incomes maximizes profitability.

  12. Product Development: A clear understanding of customer needs guides product and service development.

Companies like American Express, Mercedes Benz, and Best Buy have utilized segmentation strategies to boost sales, develop superior products, and engage effectively with customers.

Types of Market Segmentation

  1. Demographic Segmentation: Categorizes markets based on age, education, income, marital status, gender, occupation, and other demographic factors. It is valuable for predicting consumer behavior and is easily accessible through surveys or third-party data.

  2. Geographic Segmentation: Focuses on geographical boundaries, considering how climates and regions affect customer preferences and behaviors. Data sources include surveys, third-party market research, and operational data like IP addresses.

  3. Firmographic Segmentation: Similar to demographic but for organizations. It considers company size, number of employees, and addresses how targeting small businesses differs from targeting corporations. Data can be found in public listings, trade publications, or through customer surveys.

  4. Behavioral Segmentation: Divides markets based on behaviors and decision-making patterns such as purchase habits, consumption, lifestyle, and usage. It is initiated using existing customer data and is highly predictive of future behavior.

  5. Psychographic Segmentation: Considers psychological aspects like lifestyle, personality traits, values, opinions, and interests. It requires data provided by consumers themselves and can uncover segments based on beliefs or preferences.

Steps to Market Segmentation

  1. Define Your Target Market: Determine the need for your products, market size, and your position in relation to competitors.

  2. Segment Your Market: Choose from demographic, firmographic, psychographic, geographic, or behavioral criteria, or use a combination of these to segment your market effectively.

  3. Understand Your Market: Conduct preliminary research through surveys, focus groups, and polls to understand your chosen segments.

  4. Create Customer Segments: Analyze research responses to identify relevant customer segments.

  5. Test Your Marketing Strategy: Develop targeted marketing campaigns for each segment, tracking effectiveness through conversion metrics.

Market Segmentation Strategy

Market segmentation should be considered a strategic process that adapts to changing circumstances. Strategies may need adjustments:

  • In times of rapid change, such as the Covid-19 pandemic, businesses must rethink their approach.

  • Yearly reevaluation ensures segmentation aligns with evolving customer behavior.

  • Seasonal segmentation may be necessary to account for changing customer habits during holidays or specific seasons.

For successful updates, consider the following:

  • Acknowledge changes and their driving forces.

  • Plan proactively to tackle long-term trends.

  • Explore why changes occurred with advanced modeling techniques.

Market Segmentation Use Cases

Market segmentation can be applied across various business activities:

  • Market and Opportunity Assessments: Assess market potential and identify threats and opportunities.

  • Segmentation and Targeting: Customize products, services, and marketing messages for specific market segments.

  • Customer Needs Research: Understand customer needs, preferences, and product usage.

  • Product Development: Create products that align with customer needs.

  • Campaign Optimization: Personalize marketing campaigns and collateral for each segment, improving campaign effectiveness.

Ensuring Effective Segments

Market segments should meet specific criteria to be effective:

  • Measurable: Segmentation variables should be related to purchasing, allowing estimation of segment spending on your product.

  • Accessible: You must be able to reach your segments using appropriate methods.

  • Substantial: Ensure segments have purchasing potential.

  • Actionable: Each segment must produce a differential response to marketing efforts.

Common Segmentation Errors

Avoid these common mistakes:

  • Making Segments Too Small or Specialized: Small segments may lack quantifiability and relevance.

  • Focusing on the Segment Rather Than Profit Potential: Target segments should be both interested and capable of purchasing.

  • Being Inflexible: Be prepared to adapt segments as customer behavior and circumstances change.

IC Customer Experience Platform Solutions for Market Segmentation

Streamline market segmentation with automated tools and software that scale with your business. Use innovative features such as XM Directory for building customer segments and personalizing experiences at scale. IC Customer Experience Platform offers a Market Segmentation Research service to guide you through effective segmentation. If you would like to find out more about how IC Customer Experience Platform can help you, feel free to contact us.

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