Market research online communities are one of the most powerful ways for companies to a) connect with their customers b) understand the trends and preferences of the customers c) test ideas from products to marketing before investing time and money in the hopes that it will impact the customers. By embracing the power of connection, businesses gain invaluable insights into consumer behavior and preferences, allowing them to make informed decisions and stay ahead of the competition.
Through IC Customer Experience Platform companies can send out newsletters, emails, SMS, surveys, and links for the customers to participate in discussions. One of our customers explained in a meeting why she loved the software so much, “We like to send out surveys and identify key questions that we want to follow up with. Based on the answers given to the key questions we can create either private or group discussions to find out the answers from both view points. Through these interactions, companies can uncover hidden pain points, identify emerging trends, and discover new opportunities for growth.
Moreover, the benefits of engaging in market research online communities go beyond just data collection. By fostering a sense of community and belonging, businesses can build strong relationships with their customers and enhance brand loyalty. Participants feel valued and heard, resulting in a deeper level of engagement and increased customer satisfaction.
Increased participant engagement and authenticity in MROCs
One of the key advantages of MROCs is the high level of participant engagement and authenticity they foster. Unlike traditional methods where participants may feel pressured or influenced by their surroundings, MROCs provide a safe and comfortable environment for individuals to express their thoughts and opinions freely.
Participants in MROCs are more likely to engage in honest and open discussions, as they feel a sense of anonymity and security. This authenticity allows businesses to gain deeper insights into the motivations, preferences, and behaviors of their target audience. By encouraging participants to share their experiences and provide feedback, companies can uncover valuable information that may not have been obtained through traditional methods.
The software goes beyond companies, and we sell to civic governments as well. The traditional forms of town hall meetings had so much bias going into them, that our software corrects. In the past the loudest voices tended to be heard, however this did not mean that those voices were representative of the community. Now with MROC’s for cities, individuals who work shift work, or are single parents unable to attend town halls can now do so online.
If you would like to find out how IC Customer Experience Platform can help you please feel free to contact us.