top of page

What's The Difference Between Customer Satisfaction and Customer Experience?

In this video, we learn the difference between customer experience and customer service. Customer service is the support and assistance provided by a company to its customers when they have a problem or need help. On the other hand, customer experience refers to the entire range of interactions a customer has with a company throughout their journey, from initial awareness to post-purchase evaluation. While customer service is just one aspect of customer experience, it can have a significant impact on overall customer satisfaction and loyalty. A positive customer service experience can improve a customer's perception of a company, while a negative experience can damage it. However, other factors such as product quality and marketing effectiveness can also influence the overall customer experience.

If you would like to get in touch with us and find out how our software can help your business please contact us!

5 views0 comments

Recent Posts

See All


bottom of page