CUSTOMER EXPERIENCE PLATFORM
 

“People don't know what they want until you show it to them. That's why I never rely on market research. Our task is to read things that...

"We innovate by starting with the customer and working backwards" Jeff Bezos. While businesses consistently place customer experience at...

Using IC Customer Experience Software can greatly contribute to improving product experience. IC Customer Experience Software, provides...

Have you ever heard of “guerrilla market research?” It is an unconventional and agile approach to gathering insights from customers or...

"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong." - Donald Porter Setting up a customer...

Website Feedback Surveys Allow You To Find Out What Your Customers Think About Your Website! To avoid making your customers hate you and...

In today's competitive business landscape, customer satisfaction and loyalty play a pivotal role in the success of any company. However,...

In today's fast-paced market, consumer preferences can change in an instant, making it challenging to keep them satisfied and loyal....

In a recent article on Forbes entitled A Seamless Product Experience Can Make Or Break Sales the author Jia Wertz looks at how a...

Why CRM's are not Customer Experience Software

Recall the last time you had an exceptional customer experience. Reflect on how it made you feel. Now, think about a negative experience...

In this video, we learn the difference between customer experience and customer service. Customer service is the support and assistance...

In this video, we learn about the importance of measuring customer experience in order to improve a company's customer-centric approach....

In this video, we learn that while it's difficult to determine exactly how many companies have dedicated customer experience departments,...

Don't worry if you imagined a contact lens that can see through walls when you first heard the word "smart contact lenses," or people...

What does the future of customer experience and AI look like? In terms of customer service Soul Machines is leading the way!

Politics aside, Budweiser's hiring of Dylan Mulvaney showed that they are not in communication with their customers.

In this article we look at how Nike is shifting to a greater focus on customers and employee experiences to increase its effectiveness.

In an article for NBC the reporter Jennifer Elias broke the story of Google's concern for the upcoming recession and the low...

In today's highly competitive business landscape, creating something truly original and innovative can be a daunting task. However,...