CUSTOMER EXPERIENCE PLATFORM
 

As a business owner or manager, it's essential to have a deep understanding of your customers' needs, preferences, and opinions. While...

We have had the pleasure of consulting and helping cities connect with their residents. In an effort to collect ongoing, regular...

The other day, I was talking with a friend about our customer experience software, and they asked when customer experience began and who...

In a recent article in Forbes, the author Heikki Väänänen puts the emergence of customer experience in perspective. With the original...

Our customer experience software is divided into two parts, the first is the quantitative side of the software, complete with complex...

Qantas Airlines faced a billion-dollar loss in 2013 due to intense competition from low-budget airlines. Rather than cutting budgets and...

Learn how Macy's transformed their business after experiencing 11 consecutive quarters of sales decline by conducting an in-depth...

McDonald's successfully turned around its declining sales by prioritizing customer experience. The fast food chain simplified its menu,...

We asked a researcher what is VoC and why is it important for their business? Here's what they had to say: As someone who's passionate...

Learn how Target's customer-centric approach has resulted in rapid sales growth through convenient digital solutions that bridge...

When I first moved to Seoul, South Korea in 2005. It was a fun cross cultural experience that I wouldn't have traded for anything. One of...

Artificial Intelligence (AI) is transforming many industries, including market research. Here are some ways that market research may...

Discover how a new CEO transformed Microsoft from a bureaucratic corporation to an innovative collaborator with a focus on customers and...

In this video, we will discuss how Adidas's focus on digital customer experiences has led to significant returns in the competitive...

Building trust with your customers is critical to the long-term success of your business. Trust is the foundation of any strong customer...

Asking your customers for feedback is essential for improving your business and ensuring customer satisfaction. Here are some questions...

In 2014, Qantas experienced its first multi billion-dollar loss due to an increase in low-budget competitors. With such a significant...

During the financial crisis in 2008, Starbucks revenue dropped nearly 30% in two years and it was forced to close more than 1,000 stores....

If you would rather watch the video of this blog please click below. Today our episode of Customer Experience Heroes is about Trader...

Care to Watch the Vlog? Click Below. Today our episode of Customer Experience Heroes is about The Ritz-Carlton hotel chain. In an article...