CUSTOMER EXPERIENCE PLATFORM
 

Think of brand health surveys as check-ups for your brand. They're crucial because they reveal what people really think about your brand,...

Google Analytics is a powerful tool for tracking and analyzing website traffic, one thing it lacks is the capability to provide insights...

Understanding user preferences is crucial for providing a positive user experience and tailoring products or services to meet the needs...

Google Analytics can and should be used as a market research tool. It can be helpful in understanding quantitative data.

Refined strategies are often the best strategies. In this video we look at how Amazon 's customer experience strategy is simple and has...

Good customer data is accurate, relevant, and up-to-date information that provides valuable insights into customer behavior,...

Understanding customer data and leveraging it effectively has become the cornerstone of modern business strategies. In an era where data...

Customer Experience software is relatively a new phenomenon. While most companies say they are "Customer Centric" many do not have a...

Many people have asked me what CX or Customer Experience in SaaS is? In this article we will look at how CX and CX software in particular...

Right now CX Software is a hot buzzword, and so like any company wanting to jump on the bandwagon, we have companies who are trying to...

Net Promoter Score (NPS) is a crucial metric in the realm of customer experience, often regarded as the gold standard. In this...

Understanding Brand Communities: Building Strong Connections A brand community is more than just a group of customers buying a product;...

In today's fast-paced business landscape, staying attuned to customer sentiment is more crucial than ever. Net Promoter Score (NPS) is...

A brand perception survey is like asking folks what they think and feel about a brand. It helps uncover what pops into their head when...

Market segmentation is a critical strategy for businesses to efficiently target specific consumer groups. It involves dividing your...

The best brands in the world have achieved such strong brand names that people not only buy their products but also identify with the brand.

"The first step in exceeding your customer's expectations is to know those expectations." - Roy H. Williams Big companies engaging with...

No one likes someone who dominates the conversation. This is the same in business, are you letting your customers talk? If so, how do...

Market research online communities are one of the most powerful ways for companies to a) connect with their customers b) understand the...

The great thing about our company is we believe in our Employee Engagement software because we use it on a regular basis with both our...